Custom Policy
We understand that sometimes plans change. We will accept cancellations up to 24 hours before your scheduled visit. So, if you were planning to attend at 10am slot on a given day, you would need to cancel your booking by 10am the day before. If, for unforeseen circumstances, we have to close the museum, we will automatically refund your tickets. You won’t need to contact us to request this. It may take up to 14 working days to reach your account.
If, for unforeseen circumstances, we have to close the museum, we will automatically refund your tickets. You won’t need to contact us to request this. It may take up to 14 working days to reach your account. The booking fee is paid to our online ticket provider.